Terms of service
Consumer Hotline
By Phone
Phone Orders - Product Information: +357 96685777
Technical Support - Service: +357 96685777
By Email
Customer Service Department: info@mobipromax.com
Company Information
Company Name: Up 2 You Services Ltd
Address: Georgiou Griva Digeni 117, 3031 Lemesos , Cyprus
Telephone: +357 96685777
Registration No.: HE 448843
Website: www.mobipromax.com
Email Address: info@mobipromax.com
VAT Number: CY 60015714P
How to Order
The website offers customers multiple ways to order products and services from a wide range of available options.
Online Orders
Customers may place orders through the online store by selecting products, adding them to the cart, and completing the checkout process.
Orders at Physical Stores
Store Location
Address: Georgiou Griva Digeni 117, 3031 Lemesos , Cyprus
Telephone: +357 96685777
Email: info@mobipromax.com
Pickup Hours: (Monday - Saturday : 08:00 AM - 08:00 PM) , (Sunday : 10:00 AM - 06:00 PM)
Steps to Place an Order
1. Select products from the catalog or search results and add them to the cart.
2. Review the selected products in the cart.
3. Enter order details, including payment method, shipping method, shipping address, and any order comments.
Electronic Order Filing
Orders are stored electronically and customers may review their order details if desired.
Use of the website is at the sole responsibility of the visitor/customer. The company is not liable for malicious third-party interference.
Visitors agree not to misuse the website or violate the personal data of third parties.
Use of the website implies unconditional acceptance of these terms.
Pricing & Taxation
All listed prices include applicable taxes unless otherwise stated.
If a customer is a legal entity subject to a special tax regime, the company may request supporting tax documentation before processing an order.
Automated Order Emails
After an order is submitted, customers receive an automated confirmation email containing order details.
This email confirms receipt of the order request only and does not constitute final acceptance of the order.
Order acceptance is subject to stock availability, payment verification, credit checks, and other necessary procedures.
Payment Methods
1. Cash on Delivery
2. Credit / Debit Card
3. Bank Transfer
Shipping Methods
The company offers multiple delivery and pickup options.
ACS
AKIS
Store Pickup Information
Store Address: Georgiou Griva Digeni 117, 3031 Lemesos , Cyprus
Telephone: +357 96685777
Email: info@mobipromax.com
Pickup Hours: (Monday - Saturday : 08:00 AM - 08:00 PM) , (Sunday : 10:00 AM - 06:00 PM)
Customers may be notified once orders are ready for collection.
Customers should present their order number.
Delivery Terms
Orders are processed during business days and hours.
Delivery schedules may vary depending on the courier provider.
Product Availability Notifications
If a product is unavailable or delayed, the company will contact the customer using the details provided during checkout.
Cancellations & Product Returns
Customers may contact Customer Service regarding returns, replacements, technical issues, or warranty claims.
For technical faults covered under warranty, customers should contact the authorized Service Center.
Right of Withdrawal
Consumers purchasing products for personal use may exercise the right of withdrawal within fourteen (14) calendar days from receipt of the product.
Returned products must:
· Be in original condition
· Include original packaging
· Include accessories and accompanying materials
The customer bears the return shipping cost unless otherwise required by law.
Refunds will be processed using the same payment method used for the original transaction.
Conditions for Exercising Withdrawal Rights
The company reserves the right to reduce refund amounts if the product value has decreased due to handling beyond what is necessary to evaluate the product.
Exceptions to withdrawal rights may include:
· Personalized or custom-made products
· Unsealed software
· Hygiene-sensitive products
Services already performed
Returns Due to Incorrect Product Delivery
If the wrong product is delivered, the customer may request a replacement or refund.
The product must remain in original condition and packaging.
Return shipping costs in such cases are borne by the company.
Returns Due to Incorrect Product Selection
The company may, at its discretion, allow returns beyond the statutory withdrawal period provided the product remains unused and sealed.
Refunds or credits may be issued after inspection.
Shipping costs for such returns are borne by the customer.
Return Address
Returned products should be sent to: Georgiou Griva Digeni 117, 3031 Lemesos , Cyprus
Warranties and Service
Products are covered by the manufacturer’s commercial warranty and applicable consumer protection laws.
The company remains responsible for statutory consumer rights provided under applicable legislation.
Commercial Warranty
Warranty information may be found:
· On the product packaging
· On the manufacturer’s website
· Through authorized service centers
Damage During Transport
Damage caused during transportation is not covered by manufacturer warranties.
Customers should follow the delivery inspection procedures described above.
Shipping Costs to Service Centers
Unless otherwise specified, customers are responsible for shipping costs related to warranty repairs and service center transport.
Service Centers
Customers should contact authorized service centers regarding:
· Warranty repairs
· Technical faults
· Repair locations
· Service procedures
Customers should keep:
· Proof of purchase
· Product serial number
· Product model number
DOA (Dead-On-Arrival) Replacement Policy
Certain manufacturers may offer DOA replacement services for defective products identified shortly after purchase.
The customer must comply with the manufacturer’s procedures and timelines.
Products returned under DOA must:
· Be in excellent condition
· Include accessories
· Include proof of purchase
· Include a description of the defect
After-Sales Service
Customers may contact the company for sales support or technical support.
By phone
Phone Orders - Product Information: +357 96685777
Technical Support - Service: +357 96685777
By email
Customer Service Department: info@mobipromax.com
Hours of Operation
(Monday - Saturday : 08:00 AM - 08:00 PM) , (Sunday : 10:00 AM - 06:00 PM)